Refund & Return Policy

1. Overview

FIPS Nautica Inc. accepts eligible returns requested within 30 calendar days after the order is delivered. After 30 days, we generally cannot offer a return, refund, or exchange unless required by applicable law or covered by a separate written product warranty.

To be eligible, the product must be unused, uninstalled, clean, undamaged, and in the same condition in which it was received. It must include the original packaging, labels, accessories, manuals, and documentation. Proof of purchase is required.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return authorization is required. Please do not ship a product back before contacting us. Unauthorized returns may be refused or delayed, and products should not be sent to the manufacturer unless we specifically instruct you to do so.

2. ITEMS THAT CANNOT BE RETURNED

  • Custom-made, custom-cut, custom-assembled, custom-modified, or special-order products, including configured hydraulic hoses, pumps, cylinders, manifolds, and assemblies.
  • Products marked “Final Sale,” clearance, closeout, discontinued, or sold as-is.
  • Installed, used, tested under load, altered, disassembled, or modified components.
  • Electrical or electronic components that have been connected, energized, programmed, or installed.
  • Products exposed to fuel, oil, hydraulic fluid, chemicals, contamination, saltwater, or other substances that make them unsafe or unsuitable for resale.
  • Items damaged by misuse, improper storage, incorrect installation, incompatible specifications, accident, neglect, or normal wear.

3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery. If an item arrives damaged, appears defective, or is not the item you ordered, contact us within 7 calendar days after delivery. Include your order number and clear photos of the product, labels, shipping carton, and damage.

After review, we may offer a replacement, exchange, repair, or refund, as appropriate. When we confirm that the item was damaged in transit, defective upon arrival, or shipped incorrectly by us, FIPS Náutica will provide a prepaid return label or reimburse reasonable standard return shipping as agreed in advance.

Keep all packaging and do not install or operate a visibly damaged or incorrect component.

4. HOW TO REQUEST A RETURN

  1. Contact us: Email sales@fipsnautica.com within the applicable return window. Include the order number, item, quantity, and reason for return.
  2. Receive approval: If eligible, we will provide return instructions and the authorized return address. Approval does not guarantee a refund until inspection is complete.
  3. Ship securely: Package the item carefully and use a trackable service. Send the approved return within 10 calendar days after authorization.

5. Refunds

REFUNDS

After we receive and inspect the return, we will notify you whether the refund is approved or denied. Approved refunds will be issued to the original payment method, generally within 7 business days after inspection. Your bank or card issuer may require additional time to post the credit.

Original shipping, delivery, handling, rush, and related charges are non-refundable unless the return results from our error or the product arrived damaged or defective. Any refund applies only to the approved returned merchandise and applicable taxes.

If an item is returned used, installed, incomplete, damaged, contaminated, or otherwise outside the conditions of this policy, we may deny the refund and contact you about available options.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {sales@fipsnautica.com}.

7. EXCHANGES

We will replace an item with the same product as soon as it is confirmed that it is defective, was damaged during shipping, or was shipped incorrectly, subject to availability. To request a different product, size, voltage, rotation, flow rate, connection, or other specification, return the eligible item in accordance with this policy and place a new order. If you need to exchange the item for an identical one, please email {sales@fipsnautica.com}.

8. ORDER CANCELLATIONS AND SHIPPING DELAYS

You may request cancellation before an order ships. We cannot guarantee cancellation after processing has begun. Custom-made, custom-modified, and special-order products cannot be canceled once production, modification, or supplier procurement has started.

If we cannot ship within the time stated at checkout or in your order confirmation—or within 30 days when no shipping time was stated—we will provide notice and, when required, request your consent to the delay or promptly refund the unshipped merchandise.

9. LATE OR MISSING REFUNDS

If an approved refund has not appeared, first check the original payment account and then contact your bank or card issuer. Processing times vary. If they cannot locate the credit after the expected processing period, contact us at sales@fipsnautica.com.

10. LEGAL RIGHTS

This policy does not limit any non-waivable rights or remedies available under applicable law. It applies only to returns and refunds and does not replace the terms of any separate written manufacturer or FIPS Náutica product warranty. FIPS Náutica may update this policy prospectively; the policy in effect on the order date will apply to that order.

NEED HELP WITH A RETURN?

Contact our team before sending any product. We will review your request and provide the correct return instructions and address.

Email: sales@fipsnautica.com
FIPS Náutica Inc. — Miami, Florida