Privacy Policy
Effective Date: September 23, 2026
FIPS Náutica Inc. (“FIPS Náutica,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through https://fipsnautica.com.
This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, contact our team, create an account, request a custom quote, or purchase marine hydraulic products and components.
INFORMATION WE COLLECT
We may collect the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, company name, and any other information you provide when contacting us or placing an order.
Account Information
If you create an account, we may collect your username, email address, password credentials in encrypted or protected form, saved addresses, order history, and account preferences.
Order and Transaction Information
When you place an order or request a custom quote, we may collect information about the products you purchase or request, quantities, specifications, pricing, billing and shipping details, order status, returns, refunds, and communications related to the transaction.
Custom Product Information
For custom hydraulic hoses, pumps, fittings, cylinders, or other made-to-order products, we may collect technical information such as dimensions, voltage, rotation, flow rate, thread type, fitting type, photographs, drawings, quantities, and intended application.
Payment Information
Payments are processed by third-party payment service providers. FIPS Náutica generally does not receive or store complete credit or debit card numbers. Depending on the payment provider, we may receive limited transaction information, such as payment status, card type, billing name, and the last digits of the payment card.
Communications
We collect information you provide when you contact us by email, telephone, contact form, WhatsApp, social media, or the Tawk.to live-chat service. This may include the content of your message, contact details, product questions, technical specifications, and customer-service history.
Device and Usage Information
When you use our website, certain information may be collected automatically, including your Internet Protocol address, browser type, device type, operating system, referring website, pages viewed, approximate location, date and time of access, shopping-cart activity, and interactions with the website.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain shopping carts and customer sessions, improve performance, prevent fraud, understand website usage, and support customer service.
HOW WE COLLECT INFORMATION
We collect personal information:
• Directly from you when you place an order, create an account, request a quote, complete a form, use live chat, or contact us.
• Automatically through cookies, server logs, and similar technologies when you visit or interact with the website.
• From payment processors, shipping carriers, fraud-prevention providers, analytics services, and other service providers involved in completing your transaction.
• From social media platforms or review services when you interact with our business through those services.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process, confirm, fulfill, ship, and deliver orders.
• Create and manage customer accounts.
• Prepare estimates and custom product quotations.
• Confirm product specifications and compatibility.
• Process payments, refunds, returns, and exchanges.
• Communicate about orders, shipping, product availability, customer service, or technical support.
• Respond to questions submitted through email, contact forms, WhatsApp, social media, or live chat.
• Maintain shopping carts and customer preferences.
• Improve our website, products, services, and customer experience.
• Monitor website performance and understand how visitors use the website.
• Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, or misuse of the website.
• Maintain business, accounting, tax, warranty, and transaction records.
• Comply with applicable laws, regulations, legal proceedings, and government requests.
• Send promotional communications when permitted by law and in accordance with your communication preferences.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use the following types of cookies:
Essential Cookies
These cookies are necessary for website functions such as navigation, shopping carts, checkout, account login, security, and fraud prevention.
Preference Cookies
These cookies remember information such as language, location, account settings, and other website preferences.
Performance and Analytics Cookies
These cookies help us understand website traffic, visitor interactions, page performance, and technical issues.
Customer-Service Cookies
Third-party customer-service tools, including Tawk.to, may use cookies or similar technologies to operate live chat, maintain conversations, and remember chat sessions.
You may control or delete cookies through your browser settings. Blocking certain cookies may prevent shopping carts, account login, checkout, live chat, or other website features from working correctly.
Our website may not respond to standard browser “Do Not Track” signals because there is currently no uniform industry standard for those signals. We will honor legally recognized opt-out preference signals when required by applicable law.
HOW WE SHARE INFORMATION
We may share personal information with service providers that help us operate our business, including:
Website and E-Commerce Providers
We use website hosting, WordPress, WooCommerce, security, backup, and website-management services.
Payment Providers
Payment information may be shared with payment processors, banks, card networks, fraud-prevention services, and financial institutions to authorize and complete transactions.
Shipping Carriers
We may share names, delivery addresses, telephone numbers, email addresses, order details, and related delivery information with shipping carriers, including UPS and FedEx.
Customer-Service Providers
Information submitted through live chat may be processed through Tawk.to and other communication providers used to respond to customer inquiries.
Professional Service Providers
We may share information with accountants, attorneys, insurers, consultants, information-technology providers, and other professional advisers when reasonably necessary.
Legal and Safety Disclosures
We may disclose information when required by law, subpoena, court order, legal process, or government request, or when reasonably necessary to protect our rights, customers, employees, property, website, or the public.
Business Transactions
If FIPS Náutica is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell personal information for monetary consideration. We do not knowingly share personal information for cross-context behavioral advertising.
PAYMENT SECURITY
Payment transactions are processed through third-party payment providers using their own security systems and privacy practices.
Although we use reasonable administrative, technical, and organizational measures to protect information, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should protect your account password and contact us immediately if you believe your account or payment information has been compromised.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Complete transactions and provide customer service.
• Maintain order, warranty, return, and refund records.
• Meet tax, accounting, insurance, and legal obligations.
• Resolve disputes and enforce agreements.
• Prevent fraud and maintain website security.
Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have the right to:
• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Opt out of certain marketing communications.
• Opt out of certain types of data processing when required by law.
• Withdraw consent when processing is based on consent.
To submit a privacy request, contact us at sales@fipsnautica.com.
We may need to verify your identity before completing a request. Certain information may be retained when necessary to complete transactions, comply with legal obligations, prevent fraud, exercise legal rights, or maintain business records.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. Transactional messages concerning orders, payments, deliveries, security, warranties, returns, or customer service are not promotional communications and may continue when necessary.
CHILDREN’S PRIVACY
Our website and products are intended for businesses and adults and are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and, when appropriate, delete the information.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, social media platforms, payment providers, shipping carriers, review services, or embedded content.
These third parties operate under their own privacy policies and practices. FIPS Náutica is not responsible for the privacy, security, or content of third-party websites or services.
We recommend reviewing the privacy policies of any third-party service before providing personal information.
INTERNATIONAL VISITORS
FIPS Náutica is based in Florida, United States. If you access the website from outside the United States, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.
Privacy and data-protection laws in those locations may differ from the laws in your country.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our website, business practices, service providers, or legal obligations.
When we make changes, we will update the effective date displayed at the top of this page. Material changes will be communicated when required by applicable law.
We encourage you to review this policy periodically.
CONTACT US
If you have questions about this Privacy Policy, our data practices, or a privacy request, contact us:
FIPS Náutica Inc.
Miami, Florida, United States
Website: https://fipsnautica.com
Email: sales@fipsnautica.com